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Digital Transformation Lead
Grand Bois, Mauritius
Grand Bois, Mauritius
Career Opportunity
A fantastic shirt partner!
We cater to all your casual and denim shirting needs. Men's, ladies' and kids', whatever you want.
Many brands trust us. We produce more than 11 million Aquarelle shirts annually. All made possible thanks to our 6,500 talents. With 7 production units in Mauritius, Madagascar and India, we deliver wherever you are!
As part of Ciel Textile, we improve fashion every day.
Join us in our mission. Now!
The Woven cluster of CIEL Textile, Aquarelle Clothing Limited, is currently looking for a Digital Transformation Lead based at Grand Bois.
Digital Transformation Lead
Reporting directly to the Head IT Regional, the Digital Transformation Lead will have as main objective to drive Aquarelle and Laguna’s digital evolution across Mauritius and Madagascar, with a strong focus on data analytics, process automation and Artificial Intelligence.
What you will be doing:
- Evaluate and understand existing business processes to identify digital enhancement opportunities
- Design and implement digital strategies aligned with organizational goals
- Optimize user experience using digital tools and data analytics
- Facilitate communication between technical and non-technical teams to ensure shared understanding of digital transformation objectives
- Maintain clear and detailed technical documentation for all developed solutions
- Develop KPIs and monitor performance of digital initiatives to measure impact and effectiveness
- Lead digital projects with cross-functional teams and ensure smooth execution
- Work closely with technology vendors and partners for solution deployment
What are we looking for?
- 5+ years of experience in digital transformation, IT strategy, or related fields
- Proven experience in digital transformation initiatives (ideally in manufacturing or apparel sectors)
- Strong understanding of data architecture, ETL, and analytics platforms (Power BI, Tableau, Snowflake, Azure, etc.)
- Hands-on experience with automation tools (UiPath, Power Automate, Automation Anywhere)
- Familiarity with AI/ML frameworks (TensorFlow, Azure ML, AWS SageMaker)
- Ability to evaluate ROI and prioritize digital initiatives
- Strong project management skills and experience leading cross-functional teams
- Experience working with external vendors and technology partners
- Excellent communication and stakeholder management skills
- Strategic and results-oriented mindset
- Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science or related field
- Certifications in RPA, cloud, or data platforms required
- Certifications in Agile, PMP, Lean Six Sigma considered an advantage
Location: Grand Bois, Mauritius.
Closing date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
IT Digital Engineer
Grand Bois, Mauritius.
Grand Bois, Mauritius.
Career Opportunity
A fantastic shirt partner!
We cater to all your casual and denim shirting needs. Men's, ladies' and kids', whatever you want.
Many brands trust us. We produce more than 11 million Aquarelle shirts annually. All made possible thanks to our 6,500 talents. With 7 production units in Mauritius, Madagascar and India, we deliver wherever you are!
As part of Ciel Textile, we improve fashion, every day.
Join us in our mission. Now!
The Woven cluster of CIEL Textile, Aquarelle Clothing Limited, is currently looking for an IT Digital Engineer based at Grand Bois.
IT Digital Engineer
Reporting to the Head IT Regional, the IT Digital Engineer’s main objective is to drive and support digital transformation initiatives across Aquarelle & Laguna in Mauritius and Madagascar. The role focuses on building data pipelines, deploying automation solutions, and contributing to AI-driven projects to enhance operational efficiency and decision-making.
What you will be doing:
- Implement automation solutions using RPA platforms (UiPath, Power Automate, Automation Anywhere).
- Build and maintain data pipelines, transforming raw data into meaningful insights to support strategic decisions.
- Support the deployment and integration of AI models and digital tools across departments.
- Develop, coordinate, and deliver trainings to foster digital adoption within the organisation.
- Maintain clear, accurate, and comprehensive technical documentation for all developed solutions.
- Collaborate with the Digital Transformation Lead to ensure timely, high-quality delivery of digital projects.
What are we looking for?
- 2–5 years of experience in digital engineering, automation, or data engineering.
- Strong proficiency in Python, SQL, and data integration tools (Azure Data Factory, Talend, etc.).
- Hands-on experience with RPA platforms.
- Familiarity with cloud environments (Azure, AWS, or GCP).
- Understanding of APIs, system integration, and basic DevOps practices.
- Exposure to AI/ML frameworks is an advantage.
- Strong analytical and troubleshooting mindset.
- Ability to work autonomously while juggling multiple priorities.
- Excellent communication and collaboration skills.
- Detail-oriented with a commitment to quality and performance.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related fields.
- Certifications in cloud, RPA, or data technologies would be a plus.
Location: Grand Bois, Mauritius.
Closing date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
MERCHANDISER
Forest Side, Mauritius
Forest Side, Mauritius
Career Opportunity
All the effort we put at FLOREAL is to create timeless and quality knitwear. Knitwear that speaks high-end finish when we touch to have a feel. We are diligent, meticulous and ensure that our products are handled with care. Today, we are on a quest for the right candidate to join our 3,000 talents with phenomenal technical expertise. Do you think you are the right one? Join us NOW!
FLOREAL INTERNATIONAL LIMITED is currently seeking an enthusiastic and dynamic Merchandiser.
MERCHANDISER
The selected candidate will report to the Marketing Manager. He/she will be responsible for coordinating customer orders, managing product development and ensuring smooth communication between customers, suppliers and internal departments.
What you will be doing:
- Manage the critical path to ensure timely follow-up of samples and meet initial delivery dates
- Prepare costings prior to sample dispatch to customers
- Maintain and update the weekly sampling recap
- Collaborate closely with the design and sampling teams
- Liaise with customers on order specifications, timelines and approvals
- Ensure timely availability of materials and tract production progress
- Maintain order files, costing and provide regular updates to customers
- Build strong relationships with suppliers and ensure product quality standards are met
What are we looking for?
- Diploma/Degree in Textile, Sales & Marketing, or equivalent
- Minimum 1 year of relevant experience, preferably in the textile industry
- Knowledge of fabric and product conformity assessment would be an advantage
- Proficient in Microsoft Office tools
- Strong analytical and problem-solving abilities
- Agile, adaptable and flexible approach to work
- Strong interpersonal skills for effective networking
- Creativity and innovation
- Excellent communication and presentation skills
Location: Forest Side, Curepipe
Closing Date: 08th December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Cluster Banking Officer
Beau Champ, Mauritius
Beau Champ, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Cluster Banking Officer
The Cluster Banking Officer is responsible for managing and coordinating all banking-related operations for the three entities within the cluster. The role ensures efficient cash management, accurate bank reconciliations, compliance with internal controls, and timely processing of all banking transactions in accordance with the Group’s financial policies and procedures.
Key Responsibilities
- Manage day to day banking activities for all three entities.
- Prepare and process bank transfers, deposits and payment (local and foreign).
- Ensure timely recording of bank transactions in the accounting system.
- Perform daily, weekly, and monthly bank reconciliations for all accounts.
- Reconciliation of credit cards and deposits.
- Assist in preparing and monitoring daily and weekly cash flow forecasts.
- Liaise with operational teams to anticipate upcoming payments and receipts.
- Ensure adherence to company financial policies, internal controls, and Sunlife Group guidelines.
- Support audit processes by providing banking and reconciliation documentation.
- Act as the key liaison for banking matters between Anahita Residence, Anahita Golf, and Ile aux Cerfs.
- Ensure consistent financial practices and reporting standards across entities.
- Collaborate with the Group Treasury or Head Office Finance team for consolidated reporting and cash management.
Profile
- Diploma or Degree in Accounting, Finance, or related field.
- Minimum 2-3 years of experience in similar role, preferably in hospitality or corporate group environment.
- Strong understanding of banking operations and cash management.
- Critical eye for details Proficiency in accounting software (e.g Oracle, SAP, or similar ERP systems) and Microsoft Excel Operationally driven with analytical mind.
- Possesses team leader qualities and strong personality
- Fluent in English and French.
Location: Anahita Golf & Spa Resort, Mauritius
Closing date: 05th December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Chief Digital Transformation Officer
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Chief Digital Transformation Officer
We are hiring a Chief Digital Transformation Officer (CDTO) who will lead and accelerate Sunlife’s transformation journey, driving innovation, operational excellence, and digital enablement across all properties and functions.
The CDTO has a pivotal role in modernizing guest experiences, optimizing operations, and embedding AI-Driven solutions while aligning strategic initiatives with the Group’s long-term vision. The CDTO brings a proven track record of leading technology-enabled transformation initiatives.
Key Responsibilities
- Strategic Transformation Leadership.
- Develop, shape and champion a comprehensive digital transformation roadmap aligned with Sunlife’s strategic objectives, focusing on guest experience, operational efficiencies and revenue growth.
- Business Process Optimization.
- Drive digital transformation initiatives, aligning strategies with key industry trends such as personalization, sustainability, automation, and contactless services.
- Lead process reengineering initiatives to enhance efficiency, reduce costs, elevate service quality, and ensure compliance with hospitality standards and regulations.
- Digital & Technology Transformation.
- Champion digital transformation by choosing the right tools and partners and driving the adoption of advanced technologies including AI, automation, and predictive analytics to enhance guest experiences, operational efficiencies, and data-driven decision-making.
- Implement digital tools and technology solutions that align with business needs, strengthen security, and elevate both employee and guest experiences.
- Partner closely with the CIO, IT, and digital teams to ensure seamless integration of technology and data across operations and strong alignment with overall transformation goals.
- Organisational Change & Culture.
- Lead cultural and organizational transformation through strong change-management, communication strategies, and leadership development to empower teams.
- Track KPIs and ROI of transformation initiatives and ensure cohesive execution by fostering collaboration across departments while reporting progress to senior leadership and the board.
- Finance & Performance Management.
- Oversee transformation budgets and financial performance, ensuring resources are optimized and initiatives deliver measurable ROI and business outcomes.
- Provide coaching and clear communication to leaders and stakeholders at all levels, reporting progress, achievements, and challenges to the CEO and Board.
Profile
- Master’s degree in Business Administration, Strategy, Technology or related field.
- Minimum 15 years of experience, including at least 5 years in a senior leadership role driving digital and organizational transformation.
- Experience in leading technology-enabled transformation in hotel or resort environments will be an advantage.
- Strong understanding of hotel systems (PMS, POS, RMS, CRM) and AI applications in hospitality.
- Passion to shape transformation and champion it.
- Strategic Thinking & Vision.
- AI & Digital Fluency.
- Leadership & Influence.
- Communication & Collaboration.
- Program & Change Management.
- Data-Driven Decision Making
Location: Head Office
Closing date: 05th December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Online Travel Agency (OTA) Coordinator
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Online Travel Agency (OTA) Coordinator
The OTA Coordinator is responsible for managing and optimizing the hotel’s presence across Online Travel Agency (OTA) platforms such as Booking.com and Expedia. This role ensures that all OTA listings are up-to-date, accurately reflect hotel inventory, and are strategically priced to maximize online visibility, occupancy, and revenue. The OTA Coordinator works closely with the sales, marketing, and revenue teams to implement rate strategies, promotions, and analyze performance data.
Key Responsibilities
- Maintain and update OTA profiles with current descriptions, images, amenities, and policies.
- Ensure consistency in content across all channels (rate parity, policies, availability).
- Monitor rate parity across OTAs and direct booking channels.
- Set up and manage promotions, packages, and special offers in line with the revenue strategy.
- Collaborate with OTA account managers to optimize property ranking and visibility.
- Assist revenue management in loading and adjusting rates, availability, and restrictions on OTA extranets or through a channel manager.
- Analyze booking trends, pick-up reports, and competitor pricing.
- Generate and analyze OTA performance reports (e.g., production, conversion, cancellation rate).
- Track campaign performance of OTA promotions and marketing initiatives.
- Recommend and implement strategies to improve performance metrics and reduce dependency on high-commission channels.
- Suggest improvements based on review trends and guest feedback.
- Ensure all OTA content aligns with the hotel's branding and marketing message.
- Work with channel managers (e.g.,Synxis) to ensure correct synchronization.
- Troubleshoot and coordinate with IT or vendors to resolve discrepancies in availability, pricing, or bookings.
- Support the implementation of new systems or OTA integrations when required.
Profile
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in OTA management, e-commerce, revenue, or reservations in the hospitality industry.
- Knowledge of digital marketing and SEO as it relates to OTA listings.
- Familiarity with reputation management tools and guest satisfaction metrics.
- Certifications in revenue management or OTA systems are a plus.
- Experience with channel managers and property management systems (PMS) is preferred.
- Strong analytical and numerical skills.
- Proficiency in Excel, OTA extranets (Booking.com, Expedia, Agoda, etc.), and hotel PMS.
- Excellent communication and negotiation skills.
- Ability to multitask and prioritize under pressure.
- Attention to detail and organizational skills.
Location: Sunlife Head Office, Ebene Skies, Ebene
Closing date: 05th December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Front Office Controller
Flic-en-Flac, Mauritius
Flic-en-Flac, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Front Office Controller
We are looking for a dedicated professional responsible for overseeing the Front Office financial controls, ensuring precision, compliance, and smooth operational flow.
Key Responsibilities
- Oversee Night Audit operations by ensuring accuracy of daily postings, ledgers, rate codes, routing instructions, meal plans, vouchers, and guest profile details in Opera.
- Verify and process all financial transactions including room charges, upgrades, virtual card payments, deposits (bank/MIPS), pre-authorisations, and master account settlements.
- Manage group billing by validating proforma rates, routing accommodation charges, confirming contractual payments, and verifying transfer operator charges.
- Handle no-shows, cancellations, adjustments, and guest complaint resolutions in line with Central Reservation Office (CRO) instructions and Account Receivable/Tour Operator documentation.
- Ensure accurate monthly financial controls, including vetting Online Travel Agency invoices, preparing concessionaire invoices, updating exchange rates, and issuing debtors, pseudo room, and complimentary room reports.
- Respond to finance-related queries promptly and maintain clear communication with Front Office, CRO, Finance, and internal stakeholders.
Profile
- Holder of a Higher School Certificate or equivalent; a diploma in Finance, Accounting or Hospitality is an advantage;
- Minimum 3–5 years’ experience in a similar Front Office/Finance controlling role, preferably in hospitality;
- Strong analytical, numerical and reconciliation skills with a high level of accuracy;
- Proficient in MS Office and hotel management systems (Opera PMS);
- Excellent organisational, communication, and reporting skills;
- Ability to work independently, manage multiple deadlines and maintain high service standards.
Location: La Pirogue
Closing date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Account Officer
Flacq, Mauritius
Flacq, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Account Officer
The Account Officer is responsible for ensuring the accuracy and efficiency of daily financial transactions. This role includes managing bank postings, performing weekly bank reconciliations, processing supplier payments (including wire transfers and credit card authorizations), and assisting with month-end financial analysis. The Account Officer collaborates with the finance team to resolve ledger discrepancies, supports inventory and fixed asset management, and aids in the preparation of periodic tax returns and audit processes.
Key Responsibilities
- Post of bank transactions daily on accounting software (Credit cards, bank charges, payment to Suppliers)
- Reconcile bank accounts on a weekly basis.
- Prepare payments for Homeowners Revenue.
- Prepare monthly payment for APVR. Prepare credit card authorizations for American Express, Visa, Master, Diners, etc. and send them to vendors.
- Analyze revenues, commissions, and expenses to ensure they are recorded appropriately every month.
- Maintain the general ledger, accounting records and corresponding reconciliation schedules of the Company.
- Update ROU assets / liabilities schedules.
- Assist with preparing tax returns and corporate reporting requirements.
Profile
- Bachelor’s degree in accounting, Finance, or a related field.
- Proven experience in an accounting or finance role, with familiarity in using financial software.
- Minimum 2 years of experience at an officer level.
- Familiar with Sun Systems, Opera, Materials Control and Micros/Simphony and ERP.
- Computer literate (excel, words, outlook)
Location: Anahita Golf & Spa Resort
Closing date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Associate Manager - Client Services
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
Mauritius International Trust Company Limited (“MITCO” or the “Company”), which forms part of the finance cluster of the CIEL Group, is one of the oldest and well-established Management Companies in Mauritius and provides advisory, structuring, set-up, administering, company secretarial, compliance, professional outsourcing and back-office services to its clients.
MITCO is currently looking for a seasoned Associate Manager – Client Services.
Associate Manager - Client Services
The Associate Manager – Client Services will lead the Regulatory Operations, Client Operations, assist in the administration of allocated portfolio and ensure delivery of a consistently high standard of service.
What you will be doing:
- Responsible for a portfolio of clients and to ensure planning, task allocation and coordination within the team;
- Maintain up to date database for clients;
- Ensure that final deliverables to clients are 100% correct in terms of quality and accuracy;
- Ensure compliance with internal control procedures and policies, Regulatory and compliance requirements;
- Act as the main point of contact with the client and ensure information is cascaded to the team members;
- Liaise with and be point of contact with different local authorities and regulator;
- Ensure that self and team members complete their respective timesheets within set deadlines and that billable hours are actual reflection of the time spent;
- Act as the first reviewer and ensure that all processes and checklists are followed diligently;
- Assure that the sub-team achieves overall chargeability and recoverability;
- Assist MITCO in acting as the Company Secretary of client companies and provision of administration services;
- Convene and attend to Board Meetings as well as draft minutes of Board Meetings within timeline set to be circulated to board members;
- Guide the directors as to their duties and changes in regulatory requirements;
- Send the invoice to the client and ensure that cash are collected promptly;
- Ensure that statutory registers are properly maintained;
- Conduct regular reviews of company and trust files to ensure compliance with all relevant local acts and regulations;
- Ensure that KYC / CDD and File Reviews are carried out for the sub-team and remediation done within a set limit for the portfolio.
What are we looking for?
- Holder of a relevant degree (e.g. Management, Law, International Business, Finance);
- At least 7-8 years of working experience within the Finance Industry / the Global Business Sector;
- Sense of responsiveness and quality of service, attention to details;
- Good understanding of the fundamental principles of trust and company administration;
- An agile and business-oriented mindset.
Location: Ebene, Mauritius.
Closing Date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Trainee - Financial Reporting
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
Mauritius International Trust Company Limited (“MITCO” or the “Company”), which forms part of the finance cluster of the CIEL Group, is one of the oldest and well-established Management Companies in Mauritius and provides advisory, structuring, set-up, administering, company secretarial, compliance, professional outsourcing and back-office services to its clients.
MITCO is currently looking for a motivated and passionate Trainee – Financial Reporting for a 1-year traineeship where you will build a strong foundation in the Corporate Accounting and be part of a team that values growth and excellence.
Trainee - Financial Reporting
The Trainee will assist in the Bookkeeping, Accounting and preparation of financial statements for the Team’s portfolio while maintaining up-to-date accounting records under the supervision of the Manager – Financial Reporting.
What you will be doing:
- Assist with bookkeeping and help maintain accurate accounting records;
- Support in updating records on the Company's accounting software;
- Assist in drafting financial statements in line with IFRS;
- Support audit related tasks including queries and correspondences;
- Contribute to other Financial Reporting projects as needed.
What are we looking for?
- Degree Holder / Partly qualified ACCA or equivalent;
- Excellent written and spoken English and French;
- Computer literate with Microsoft Office products;
- Be a team player.
Location: Ebene, Mauritius.
Closing Date: 01st December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Cluster Training Manager & Culture Shaper
Flacq, Mauritius
Flacq, Mauritius
Career Opportunity
One of the leading hospitality groups in the Indian Ocean, Sun Ltd portfolio includes 6 beach resorts in Mauritius; 4 of which are managed by Sunlife Resorts and the world-renowned golf course, Ile aux Cerfs. With 3,000 employees, Sun Group counts over 45 years of experience in the hospitality industry and forms part of CIEL Group.
Sunlife Resorts has embarked on an exciting transformation journey, exploring new opportunities, embracing innovation and designing the future while putting PEOPLE at the heart of everything we do! With thoughtfulness and passion, we are committed to deliver memorable experiences that create meaningful connections with our employees and our guests.
Creativity, agility, and ‘can-do’ attitude are what we look for in our team members. Professionals joining our team will enjoy an exciting, flexible and fast-moving environment with opportunities to learn, create, experiment and be recognised for their talent and contribution.
Cluster Training Manager & Culture Shaper
We are hiring a Cluster Training Manager and Culture Shaper for our resorts. He/She shall be responsible for leading the Learning & Development function across a defined cluster of hotels, ensuring the delivery of high-quality, consistent, and impactful training experiences that are aligned with the brand's values and strategic direction. The role balances operational training delivery with strategic alignment, leadership coaching, and capability building across hotel teams.
Key Responsibilities
- Deliver core training programs across cluster properties, including onboarding, brand culture (e.g., Sunlife Way), technical training, and service culture.
- Customise training approaches to suit the unique identity of each property while maintaining group standards.
- Lead Train-the-Trainer programs and coach department heads on developing their teams.
- Ensure training programs meet legal, regulatory, and brand standards across all properties.
- Leverage e-learning platforms, and blended learning methods to encourage training and increase consistency.
- Partner with Heads of Department and Head of Talent Experience to identify training needs and priorities.
- Provide regular feedback to Head Office L&D on frontline challenges, learning gaps, and emerging talent.
- Ensure alignment of all training efforts with operational and guest service goals.
- Act as a culture ambassador, embedding values such as diversity, inclusion, and sustainability into learning programs.
- Track training participation, outcomes, and impact through data, feedback, and KPIs.
- Provide monthly reports on training activity, effectiveness, and ROI.
- Maintain and roll-out updated training calendars and compliance with learning standards.
- Mentor and support L&D Coordinators at each hotel within the cluster.
- Identify high-potential talent and contribute to succession planning efforts.
- Foster a learning culture that reflects the organisation's purpose and values.
- Ensure training resources, materials, and delivery methods are up to date and effective.
- Support audits and quality assurance of learning practices within the hotels.
- Contribute to refining L&D processes and toolkits in collaboration with Head Office.
- Support resort leaders during transitions (e.g., rebranding, system changes, or new property openings) Ensure training contributes directly to enhancing guest satisfaction, employee experience and service excellence.
Profile
- Bachelor’s degree in Human Resources, Hospitality Management, Education, Business Administration, or related fields.
- Professional certifications in Learning & Development such as Train-the-Trainer certification can be an advantage.
- Hands-on experiences of Hotel/Resort operations will strongly be recommended.
- Proven experience designing and delivering training programs across all levels, from frontline to management.
- Strong presentation skills.
- Passion for people development and culture-building.
- Strategic mindset with operational execution ability.
- Strong stakeholder management and collaboration.
- Data-driven and results-oriented approach to learning.
- High adaptability and resilience, especially in dynamic environments.
Location: Sunlife Resorts (East Coast)
Closing date: 08th December 2025
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.