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Owner Relations & Residences Manager
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
Sunlife is one of the leading hospitality groups in the Indian Ocean, with 50 years of industry experience and a team of 3,000 employees. Also part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.
Owner Relations & Residences Manager - Corporate Office
We are seeking an Owner Relations & Residences Manager to be the trusted point of contact for our homeowners and the resort operations, and/ or support teams. The person will be expected to ensure that each residence is well cared for, contractual commitments are fulfilled, and homeowners receive attentive and timely service.
What you will be doing:
Owner relations and stakeholder engagement
- Lead the Group’s owner relations strategy, ensuring a consistently high standard of service and engagement.
- Serve as the primary point of contact for homeowners, addressing requests and concerns promptly and keeping them informed through to resolution.
- Act as the principal liaison for syndicators and key external stakeholders throughout the development process.
- Coordinate homeowner visits and residence use, sharing preferences and arrangements with the relevant hotel teams.
Hotel coordination and residence experience
- Act as the main link between homeowners and the hotel’s Guest Relations Manager, coordinating arrivals, stays and special requests.
- Ensure clear handovers between homeowners and Guest Relations Manager.
- Work with operational and commercial teams to identify opportunities to improve the experience, performance and value of owners’ assets.
Contracts and governance
- Manage homeowner agreements and maintain accurate records of contractual terms, entitlements, obligations and key dates.
- Ensure compliance with contractual obligations, governance requirements and established service standards.
- Coordinate contract renewals or amendments with the relevant teams and maintain records of owner communications, approvals and actions.
Owner Accounts, Billing & Payments
- Work with the Finance team to coordinate owner payments, invoices, charges and account statements.
- Review and follow up on financial queries, ensuring homeowners receive clear and accurate responses.
- Track approved expenditure related to residences and support budget monitoring and reporting.
Residence care and repairs
- Oversee the condition and presentation of residences through regular inspections.
- Coordinate repairs, maintenance and preventive work with hotel teams and external service providers.
- Obtain the necessary approvals, monitor progress, check the quality of completed work and keep homeowners informed of significant costs and timelines.
Performance and reporting
- Provide Executive Management with regular updates on owner relationships, residence performance and emerging issues.
- Share insights and recommendations to enhance the owner experience and maximise portfolio value.
What are we looking for?
- A degree or diploma in Hospitality Management, Business Administration, Property Management, Law or a related field.
- At least 5 years of relevant experience in luxury hospitality, owner relations, residence management or property management, including experience coordinating with multiple operational teams.
- Strong interpersonal skills and a commitment to personalised service.
- A sound understanding of contracts, owner accounts, budgets and administrative controls.
- A legal background would be an advantage, particularly for managing agreements and contractual matters.
- Excellent organisation, attention to detail and the ability to resolve concerns with discretion.
- Clear written and verbal communication skills.
Location: Ebène Skies, Rue de L'institut, Quatre Bornes
Closing date: 09 October 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
IT Support Officer
Moka, Mauritius
Moka, Mauritius
Career Opportunity
C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.
C-Care is currently looking for an IT Support Officer to be based at C-Care Hospitals and Clinics, in Mauritius.
IT Support Officer
Reporting to the IT Operations Manager, the selected candidate will provide timely and effective IT support across C-Care Wellkin, C-Care Grand Baie, and C-Care Corporate by assisting users with technical issues, maintaining IT systems and equipment, and ensuring business continuity. The role contributes to a reliable, secure, and efficient IT environment that supports both patient care and business operations.
What you will be doing:
- Provide timely IT support for hardware, software, network, and system issues across all C-Care sites to ensure minimal disruption to business operations.
Identify recurring technical issues and recommend improvements to enhance service quality, reduce downtime, and improve operational efficiency.
Share technical knowledge and provide training and support to colleagues to promote teamwork, service excellence, and continuous learning.
Collaborate effectively with users, vendors, and internal departments to ensure timely and efficient IT service delivery.
Ensure all IT activities comply with Group IT policies, cybersecurity standards, and audit requirements. Identify, report, and assist in resolving IT risks, security incidents, and system vulnerabilities.
Participate in IT infrastructure projects, technology deployments, and continuous improvement initiatives to enhance IT services and support innovation.
What are we looking for?
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are an advantage.
1–3 years of relevant IT support experience.
Hands-on experience in troubleshooting hardware, software, and network issues.
Healthcare industry experience is an advantage.
Proficient in Microsoft Windows environments.
Familiarity with IT ticketing systems and remote support tools.
Knowledge of basic networking concepts, including LAN, WAN, and VPN.
Understanding of cybersecurity practices and tools.
Ability to prioritize tasks and manage multiple responsibilities under pressure.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Customer service-oriented with a focus on user satisfaction.
Demonstrates accountability and ownership of assigned tasks.
Ability to work effectively under pressure and meet deadlines.
Location: C-Care Corporate Office, Moka, Mauritius
Closing Date: 8th October 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.